At a Glance: Our Commitment to You
We want you to have the best experience possible at Actors Connection. Here are the “Big Four” things to know before you dive in:
- Industry-Leading Guests: Our guests are active, high-level pros. Because their professional work comes first, schedules can shift.
- Credit-First Policy: We do not offer monetary refunds. If a guest reschedules or you can’t make it (with proper notice), your investment is protected via AC Account Credit that never expires.
- Privacy is Priority: We never sell your data. Your personal and financial information is protected by industry-standard encryption.
- Professional Content: Video clips are provided as a courtesy for your personal study for most of our classes and intensives. To protect the room, please do not record sessions or post class footage to social media.
Schedule & Reschedule Policy
Actors Connection reserves the right to reschedule any seminar, class, or event. Due to the fluid nature of the entertainment industry and the professional demands on our guests, schedules may shift for a variety of reasons. In the event of a reschedule, we will notify all registrants immediately. If you are unable to attend the new date, your registration fee will be automatically issued as a credit to your A.C. account. Please note that a reschedule does not constitute grounds for a monetary refund.
Refund & Credit Policy
To maintain the quality of our programs, all purchases are final and non-refundable. We understand that an actor’s schedule is fluid; therefore, we offer a flexible credit system in lieu of refunds.
- Seminar Cancellations: Cancellations made via your online account at least 48 hours prior to the event will receive full AC account credit.
- Classes & Intensives: Cancellations must be made at least 7 days prior to the start date to receive AC account credit.
Each time you purchase and register for a Seminar, Class, Intensive, or Event you will be required acknowledge and agree to this no-refund policy. While we cannot provide monetary refunds, your AC credit never expires, ensuring the value of your investment remains available for your career whenever you are ready to use it.
Video Recording & Social Media
To protect the intellectual property of our guests and the privacy of your fellow actors, personal recording of any session—in whole or in part—is strictly prohibited. We ask that you refrain from posting any session footage or proprietary seminar materials to social media platforms.
Educational Video Clips (Online Classes)
As a courtesy, Actors Connection often records on-camera work for educational review.
Access: When available, these clips are provided for your personal study and download.
Usage: These videos are intended for private educational use only. They are not authorized for public posting on YouTube, Facebook, Instagram, or any other public-facing site.
Disclaimer: While we strive for technical excellence, we cannot guarantee the availability of every video clip due to the nature of live digital recording.
Your Information & Privacy
We value your trust. Actors Connection does not share, sell, or rent your personal information to third parties. We collect data only to process your registrations, improve our services via optional surveys, or keep you updated via our newsletter.
Payment Security
Your financial safety is a priority. We use industry-standard SSL encryption to protect your data during transactions. To ensure maximum security, credit card details are never stored on our web-enabled servers.
Limitation of Liability
Actors Connection provides a platform for professional development and networking. While we aim for a seamless digital experience, Actors Connection, its employees, and its contractors are not liable for any damages resulting from the use of our website, technical interruptions, or reliance on provided information. By using our services, you agree that your sole remedy for dissatisfaction is to discontinue use of the site.
