Sign in

FEATURED EVENT
PILOT SEASON Primetime TV Festival

Showcase to 6 TOP NY CD's All in ONE DAY! AM Session

Saturday, March 25th at 10:45am
Our biggest and most popular event! SHOWCASE to SIX INCREDIBLE Casting Directors who focus on Primetime TV and Pilots all in one jam-packed morning!
Click here for additional info


Policies

Please remember that, although we have many wonderful and exciting success stories each month, meeting a guest is never a guarantee of employment.

REGISTERING FOR SEMINARS


Once you have placed your registration order, the responsibility to know which seminars you are registered for is yours. You may set a reminder to have an email forwarded 24 hours in advance of your seminar in the My Account section of this site. However, the lack of receipt of such an email does not release you from the accountability of attending.

All seminar registrations are able to be viewed in the My Account section of this site. This is your only confirmation. You may also print the page as your receipt for taxes or to keep a listing of what guests you have met.

You may register for more that one seminar per night. However, you may not register for seminars with conflicting times or formats. A group format requires you to attend from the start to the finish without leaving early.

Due to an overwhelming response for the most popular seminars, we often have people standing by. If you are more than 10 minutes late to any seminar, AC reserves the right to replace you with an actor standing by.

If you call ahead to say you are running late, we will hold your space until you arrive. If you arrive without calling and we have replaced you, you will receive credit for the seminar. If you are a "no show," no credit will be given, even if you are replaced. Always call!

Our most popular format is the Q&A followed by work done one on one. You are expected to attend the Q&A's. The guests are sensitive to both latecomers and early leavers, and this is often resented by them and duly noted. The average total time for seminars is about 2½ hours. The order of the work is determined by the order in which you registered. Plan your schedule accordingly. Mandatory Q&A sessions are distinguished as such in the description of the seminar. This means the guest has specifically said that you will not be seen in the one-on-one segment if you are not at, or are late for, the Q&A. Calling to say you are running late for these seminars is not applicable and no credit will be given. For cold-paired scene formats, if you have not arrived by the time the scenes are passed out, you will not be admitted to the seminar and no credit will be given.

Since our guests are preeminent industry professionals, there are occasional postponements, substitutions and cancellations. We do our best to reschedule or replace a guest with an equal-level guest from the same office. We apologize for any inconvenience and request your patience and understanding when this occurs.

PAYMENT POLICIES


Payments for seminars and classes are due at the time of registration. All unlimited seminar packages must be paid in full at the time of registration and have special rules surrounding their use.

We take cash and checks ($25 fee for any returned checks) in person at the office and American Express, Visa, MasterCard and Discover in the office and online.

WE REGRET THAT WE ARE UNABLE TO GIVE REFUNDS UNDER ANY CIRCUMSTANCES!

CANCELLATION POLICIES


If you cancel at least 48 hours before the scheduled time of your seminar, you will not be charged.

The policy for a class or special event is 7 days prior to the start date in order to receive credit for monies paid. It can be used for any and all programs at Actors Connection. There may be special cancellation policies for holidays that are printed in the schedule.

If you cancel in time, credit is automatically returned to your Actors Connection account. If you are canceling late, no credit is given unless we find a replacement for you. We have, on occasion, been able to replace actors who cancel late with others from wait lists or who might be standing by. If you are replaced, as a courtesy, we will not charge you for the late cancellation. Please consider any late cancellation a charge on your account, and any resulting replacement a courtesy.

If you purchased your class or special event on CourseHorse, then our refund and cancellation policies also apply to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site in New York and contact their customer service team.

You may want to readjust your schedule to attend since, although we do our best to have full seminars, we can never promise a replacement.

If you are a "no show" for a seminar, you will not receive credit under any circumstances.

Always call! We might be able to replace you!

PROFESSIONAL COURTESY


Please be on time, know which guest you will be meeting and have your headshot and resume already prepared. Always check in with both the receptionist and the AC Host for your seminar.

It makes a difference to both the guest and your fellow actors, especially with formats for paired scenes. For seminars with appointment times, please arrive 10 minutes prior to your time, since we sometimes run ahead of schedule. Give yourself enough advance time to use the restrooms, groom and prepare your work.

Please observe the "Golden Rule" and be courteous while other actors are working. This also means that you should limit your conversation in the halls directly outside of the studios.

Be prepared with your material, your picture and your resume and dress appropriately. Every evening, the guest's addresses will be posted on the flat screen TVs in both spaces.

Please remember to call if you are running late or if canceling. We might be able to replace you!

CLASS/SPECIAL EVENTS DIGITAL VIDEOS


For most of our on-camera classes and special events at Actors Connection, we record your on-camera work with the designated casting director/industry guest and then, as a courtesy, post it online for you to view and download. These videos are for educational purposes only and are NOT to be posted on YouTube, Facebook, or any other public viewing site. Due to the occasional technical error, we cannot guarantee the availability of all video clips. Therefore, we offer the ability to view and download online strictly as a courtesy.

PRIVACY POLICY


No software or hardware techniques are employed to capture a visitor's email address without their knowledge. Certain applications on the Actors Connection website may require users to register or to provide personal information in order to make a commerce transaction, to enter a contest, or to subscribe to a newsletter. Such personal information is not shared or sold to third parties. To better enable us to service our patrons, the website may be used as a survey tool to request demographic information. If we request demographic information, we will not share your personal information as an individual with any other entity.

Security Used


Actors Connection stores all user information in secure databases protected via a variety of access controls. Access controls include: password protection, electronic firewalls and data encryption. SSL encryption is used to protect all personal and financial information, and credit card information is not stored on a web-enabled server. This data is accessed only for purposes specified in our privacy policy.

Financial Information


Actors Connection will protect any personal financial information that you share with us. If you make a purchase online, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our web server. We will retain order information for our records, but this information is never shared with third parties.

CONDITIONS


Under no circumstances shall the Actors Connection, its employees or its contractors be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result in any way from your use or inability to use the information provided on this or any other website supported or maintained by the Actors Connection, or from your reliance on or use of information, services or merchandise provided on or through the website or that result from mistakes, errors, omissions, interruptions, defects, deletion of files, delays in operation or transmission or any failure of performance. If you are dissatisfied with the information provided on this website, or with any of the practices of the Actors Connection in the operation of this website, your sole and exclusive remedy is to discontinue using the website.